Twilio SMS

Pro feature

Twilio SMS is part of Formatrica Pro. The Free edition does not include it.

Send an SMS notification to your team each time a form is submitted.

Enable it

1. In your Twilio console, note your Account SID and create an API Key (SID + Secret).
2. Choose a sender: a Twilio phone number or a Messaging Service SID.
3. In Formatrica, open your form → Settings → Integrations.
4. Enable Twilio SMS and enter the credentials.
5. Set the recipient number and, optionally, a message template.
6. Save the form.

Settings

Setting	Format	Purpose
Account SID	AC + 32 hex chars	Your Twilio account identifier.
API Key SID	SK + 32 hex chars	The API key's SID (used as the auth username).
API Key Secret	—	The API key's secret. Stored encrypted and never shown again after saving.
Sender mode	Number / Messaging Service	How the SMS is sent from.
From number	E.164 (e.g. +15551234567)	Required when sender mode is Number.
Messaging Service SID	MG + 32 hex chars	Required when sender mode is Messaging Service.
Recipient number	E.164	The single admin number that receives the alert.
Message template	text (max 1000)	The SMS body. See placeholders below.
Region	us1 / ie1 / au1	Twilio API region.

Values must be well-formed

The SIDs and phone numbers are strictly validated against Twilio's formats. A value that doesn't match (for example a phone number without the +country prefix, or a SID with the wrong prefix) is discarded on save — so if a field comes back empty after saving, check its format.

Message template

The template supports these placeholders:

• {{form_title}} — the form's title
• {{form_id}} — the form's numeric ID
• {{field:field_name}} — the submitted value of a specific field

If left blank, a default message is sent. The whole-payload placeholder {{submission_json}} is deliberately not allowed in SMS (it would expand the entire submission into a text message).

How it works

• Sends one SMS per submission through the Twilio REST API, using the region you selected. Runs in the background queue.
• The recipient is a single fixed admin number — SMS notifications are for your team, not for replying to the submitter.
• SMS costs money per message. If your Pro licence lapses past its grace period, sending stops automatically (your saved configuration is kept), so a lapsed licence never keeps spending your Twilio balance.

Test it

• Submit the form and confirm the SMS arrives at the recipient number with the rendered template.